Need Help with Technology?
The Information Services division is here to help assist students, faculty, and staff with their technology needs, including technical support, computer and software assistance, network/internet services, wireless access, multimedia setups and support, teleconference requests, remote access, cybersecurity, and much more. Information Services is committed to providing a seamless and engaging customer service experience while also providing innovative modern technology that meets the needs of the College.
The Help Desk is the single point of contact for all IT-related inquiries and support. They are the front-line responders for the Information Services division, providing first-level technical customer support to all students, faculty, and staff. Our help desk staff promptly responds to chats, phone calls, and tickets while striving to provide our end-users with the best customer service experience.
Our division has adopted and implemented a Service Level Agreement for tickets. A priority system is applied to all calls and tickets that come into the help desk and routed to the appropriate department according to specific criteria, including an assigned priority level, impact, definition, response time, and resolution time. More information for each specific service or system can be found in our Service Catalog.
Visit the Help Desk on campus
for in-person assistance.
North Campus, N105, LRC
Monday-Thursday: 8 a.m. – 5 p.m.
Friday: 8 a.m. – 2 p.m.
South Campus, S203, Room 109
Monday-Friday: 8 a.m. – 5 p.m.
Get help in real-time
by utilizing our Jitbit chatbot.
A Jitbit chatbot message automatically creates a help desk ticket for you. If all of our agents are currently busy assisting other students or employees, you will receive a chat message letting you know and an email will be sent once the assigned agent is free to assist you.
Call the Help Desk
at 704-216-7200.
The Help Desk staff are available Monday through Friday from 8 a.m. – 5 p.m.
Please leave a voicemail message if contacting us after hours or on weekends.
Visit our Service Desk Portal
to submit a Jitbit help desk ticket.
Log in using your Blackboard username and password or submit a ticket as a guest. You will receive an automated email once your ticket is submitted. Your request will be received and routed to the appropriate department for assistance.
Additional Resources
Visit our Knowledge Base
Our Self-Service Knowledge Base allows you to search for answers to our most commonly asked technology questions at Rowan-Cabarrus.
View our Service Catalog
Information Services supports and provides many systems and applications at Rowan-Cabarrus. Visit our Service Catalog page to learn more.
